NHS England PO Box 16738 Redditch B97 9PT. Help with complaints. NHS complaints procedure. The NHS Scotland Public Facing Model Complaints Handling Procedure (pdf) You can contact us to praise staff, comment on our standards of care or let us know your views on any other aspect of NHS services in Grampian by the following: Post: NHS Grampian Feedback Service Summerfield House 2 Eday Road Aberdeen AB15 6RE.
Complaints procedure We take complaints about our work, staff and levels of service very seriously. Find out about the NHS complaints procedure. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers). By telephone: 0300 311 22 33. Our complaints process has 3 stages: Stage 1 – complaints go to the team leader of the individual or team that your complaint references. They explain the complaints handling procedure and when you'll get a response. GPs, dentists, pharmacies) and continuing care. What to expect after making a complaint; 4. The MDU has extensive experience in assisting with complaints, and members can contact us at any stage of the procedure. NHS National Services Scotland (NSS) values your comments, good or bad, to help us improve the service. It should be read together with the general information booklet about our service. The PHSO makes final decisions on unresolved complaints about NHS organisations in England. Giving feedback ; 2. The revised procedure brings with it a standardised approach to handling complaints across the NHS which complies with Guidance from the Scottish Public Service Ombudsman. Visit NHS inform for more information about NHS feedback, complaints and your rights. Compliments, complaints and feedback can be submitted using our online form. For more information see the NHS Ayrshire and Arran Complaints Handling Procedure. To complain to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033. NHS Ayrshire & Arran is working with independent not-for-profit organisation Care … Regrettably, sometimes things can go wrong and the NHS Complaints Procedure aims to give you a quick, but thorough, response to your concern about NSS.
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. If you can't or you do not wish to do this, you can ask to speak to a senior member of staff or the Feedback and Complaints Officer for the NHS organisation involved. Compliments, complaints and feedback can be submitted using our online form. Tel: 0345 337 6338 Fill out our feedback form New NHS complaints process As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
This Fact sheet is about complaints about the NHS in Wales, other than complaints about primary care (e.g.